Refund Policy

At Watson Business Services LLC, we strive for complete satisfaction with our tax, payroll, HR, and bookkeeping services. This policy outlines the circumstances under which refunds may be issued.

 

1. Service-Based Refund Eligibility

Consulting Services (Tax, HR, Business Advisory)

• Full refunds: Available if requested within 48 hours of payment AND before services begin.

• Partial refunds: Prorated for unused hours if work is terminated mid-engagement.

Recurring Services (Payroll, Bookkeeping)

• Subscription cancellations: Take effect at the end of the current billing cycle; no refunds for partial periods.

• Errors on our part: 100% refund for mistakes we make (e.g., incorrect payroll processing).

Digital Products (Templates, E-Guides)

• Refunds only if the product is defective/unusable (must report within 7 days of purchase).

 

2. Non-Refundable Situations

• Services already rendered (e.g., completed tax filings).

• Third-party fees (e.g., IRS filing fees, QuickBooks subscriptions).

• Custom work (e.g., tailored HR manuals) once delivery has started.

 

3. How to Request a Refund

1. Contact us within the eligible timeframe:

   • Email: info@businesswithwatson.com

2. Provide:

   • Your business name and invoice number

   • Reason for the request

3. We’ll respond within 5 business days.

 

4. Approved Refunds

• Processed within 10 business days.

• Issued to the original payment method (unless otherwise agreed).

 

5. Dispute Resolution

If unsatisfied with our decision:

• We’ll escalate to a senior team member for review.

• May offer service credits or alternative solutions where appropriate.